Francisco Andrade

Ensign IT

• Work with multiple systems like AD, Azure, Intune troubleshooting different things like AD accounts, MFA setups, and the access they user needs to get their job done.
• Also worked with PCC and NetHealth to make sure the account was set up correctly, the user had the roles they needed to get the job done, using the principle of least privilege.
• Act as a point of escalation for the issues that are more complex, time consuming or require elevated access, in a timely manner. This includes taking over calls or tickets that are have gone on longer that normal or that may require working more in depth with other IT departments to resolve the issue.
• Own all technical outages or large-scale issues from a Help Desk standpoint. Gather relevant information for other teams and provide regular updates to HD leaders and the team.
• Be the primary resource for Help Desk agents who are struggling to the resolve the issue. Be on the floor regularly during your assigned team support time and monitor the Teams chats as needed. Be able to explain the WHY behind the troubleshooting and the things we do.
• Proactively identify and create or update technical documentation for the support team.
• Lead monthly cluster meetings, encourage peer accountability and review team performance.
• Be accountable to your team in terms of your workload and ensure you are always on task. There should be no questions as to where you are or what you are doing.
• In the spirit of ownership and personal and peer accountability, meet team defined performance metric and work to achieve personal and team goals.

WozU

• A boot camp/certification course I took trying to get my foot into the IT career path.
• We covered things up and down the software development stack, from differnt types of software development to how the team would work and differnt kinds of workflows commonly found in the industry.
• Learned about topics like: •GitHub •HTML •CSS •Java •SQL •React •Angular

• I was fortunate to get invited back for a second certificate/course based off of my performance with my first cetification in Software Development.
• This go around we focused on differnt aspects of cybersecurity. What data people might be after and how to protect it.
• Learned about topics like: •Network Design •Network Security •Wireshark •Network Administration •NAS (Netework Attatched Storage)

Self Lead Learning

• I have always had a computer or two in the background just to mess around with or to see what I could have it do. I then stumbled into the world of self hosting and home labbing and I never looked back. It is a lot of fun seeing what services I can set up and free myself from Google/Meta/Microsoft altogether.
• Software of interest: → UnRAID → Docker → Custom Domains → Immich → NetBootXYZ → HomeAssistant → Discord Bots → AdGuard Home → SyncThing → CloudFlare → VPNs